Identity Document Policy

Last updated: October 6, 2026

This policy explains how Tamarind uses identity information and documents for motorbike rental eligibility and operational safety.

Required Checks

The accepted document categories in the online upload workflow are passport and driver licence.
Pickup always requires physical identity inspection even when an online account or document upload exists.
Where a customer declared that they hold a valid motorcycle licence, staff inspect the physical licence at pickup. A no-licence risk acknowledgement is not proof of a licence and does not make otherwise unlawful riding lawful.
Staff may record document type, review status, expiration, last four characters, or physical-inspection outcome as needed for rental operations.
Customers must provide truthful identity information and must not submit another person's document without authorization.

Identity-document files are private and available only through authorized customer and staff workflows.
A document may be pending review, accepted, rejected, or require replacement. An upload never replaces the physical inspection at handover.
Storage keys, signed URLs, provider metadata, and internal review history are not public customer data.

An upload that is never completed expires after 60 minutes and is deleted by scheduled cleanup.
A document replaced by a newer upload of the same type is deleted 30 days after replacement.
An uploaded document is deleted 365 days after its last update, unless the replacement period above ends sooner.
Scheduled cleanup removes documents after these periods. An active retention exception for legal, dispute or fraud-prevention purposes can delay automatic deletion of uploaded documents.
When account deletion is completed, your documents and associated document history are removed without waiting for these periods. Required business records may be preserved or anonymized.
Scheduled retention cleanup and account-deletion cleanup continue independently of access to document uploads. Disabling uploads does not itself delete stored documents.